Extract from the General Terms and Conditions
8. Cancellation and return policy
(1) The customer has the right to cancel the contract of purchase within 30 days, starting from the time the goods have been received. To maintain this time period is sufficient to send the revocation. The cancellation is done afterwards step by step as a reversal of the initial process.
(2) If the goods have already been used, have signs of usage or has been changed to a different form from its original copy, the purchase may also be revoked but only within the legal period of 30 days. We reserve the right to recalculate the value of the goods whereas any impairment is charged to the consumer. If the goods are not negotiable for us, the purchase amount is not refundable. In this case the buyer may request the renewed sending of the goods by paying any delivery costs.
(3) Where the revocation of goods worth no more than 50 CHF, the buyer has to bear the costs of return, unless it does not correspond to the delivered goods ordered. The return has to be in original packaging. When returning damaged goods we are entitled to claim compensation.